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SMS marketing can be a powerful tool for hotels, resorts and travel agencies to engage guests and improve their overall experience. Here are some ways SMS can be used:
Communication before arrival
Confirmation: Send automatic confirmation messages with booking details, check-in/check-out times and important information.
Personalized recommendations: Suggest activities, attractions or dining options based on guest preferences.
Arrival Reminder: Provide directions, parking information and any specific instructions.
On-Stay experience
Welcome message: Greet guests on arrival with a personalized message.
Special Offers: Promote your Turkmenistan Mobile Phone Number List own amenities, spa services, or dining options.
Event Reminders: Inform guests about upcoming events or activities at the property.
Feedback Requests: Send out surveys to get feedback from guests during their stay.
Engagement after stay
Acknowledgments: Express gratitude for their stay and invite them to share their experiences.
Loyalty Program Update: Inform guests about their rewards or benefits.
Retargeting campaigns: Offer special offers or promotions to encourage repeat visits.
Specific use cases
Hotel Reservation: Allows guests to book rooms directly via SMS.
Tour Bookings: Promote and facilitate bookings for guided tours or excursions.
Event Tickets: Sell tickets to events or festivals via SMS.
Emergency Notifications: Send urgent messages in case of emergency or unexpected situations.
Advantages of SMS marketing in hospitality and tourism
Real-time communication: Reach guests instantly and provide them with timely information.
High open rate: SMS messages have a high open rate compared to other channels.
Cost-effective: SMS is a relatively affordable marketing channel.
Personalized engagement: Tailor messages to individual guest needs and preferences.
Improved Guest Satisfaction: Enhance the guest experience through timely and relevant communication.
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发表于 2024-9-10 13:30:51