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How can your business, company or institution become agile? Focus your teams on the results that customers value most. Get them to focus on creating more value for customers using the resources you have. Putting customer value creation ahead of profit creation creates natural alignment between different departments and teams in your organization. Update your org chart to include the most important capabilities needed to deliver value to customers. Beyond roles, capabilities include the people, processes, tools, and business rules to perform the customer's work. (Note: the fewer capabilities you enter and the less each capability is designed, the better the design will be.) Select individuals as capability leaders.
Let them define the commitments they must make with other capabilities leaders to get things done. (Remember that a capability leader's 'job' is to establish and maintain capability, not to do all the work.) Resist the temptation to micromanage how capability leaders do their work and focus on results. Because? Because it is the most important Netherlands Mobile Number List behavior to practice. Demonstrating leadership in this way is essential to becoming agile as an organization. Finally, shift the focus to efficiency and profits. There is no reason not to work smart and make money. Every agile organization that grows in value follows this pattern somewhat differently. Apple, Disney, Lyft, Warby Parker, SilverCar and others offer game-changing value with this approach.
First, they design a way to deliver the new type(s) of value that customers want most, and then they do it efficiently. Applying a profit-first approach to fit your business only works for a short time. Companies that do not focus on creating value for their customers become dinosaurs and lose their ability to adapt. Think department stores, printing, and cable telecommunications. applecx storyminers Superpower #2: Apple applies Experience Design Your customer experience includes everything your brand does for them and everything your processes do for them. It's all about how they feel. Apple's success in retail is beyond phenomenal. Whether you like its products, closed architecture, interfaces, stores, and policies or not, Apple's top spot in Cap Rank demonstrates that its focus on organizational agility and experience design works.
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发表于 2024-3-12 18:14:24